Scott MacLeod

Product Manager • Fintech

Product Manager with 8 years of experience in technology roles, including 3 years specialising in product management. Passionate about advocating for users and aligning strategic product vision with customer needs to deliver exceptional digital experiences. Proven ability to lead cross-functional teams using data-driven decision-making and agile methodologies to launch complex initiatives with measurable business impact.

📍 Queensland, Australia contact@scottmacleod.co LinkedIn →

Experience

BrokerEngine Product Owner
AFG 2023 – Present
  • Owned and prioritised the product backlog for a platform serving ~4,000 mortgage brokers and loan processors (supporting ~25,000 end clients monthly), translating business needs and broker insights into clear, outcome-driven user stories.
  • Led the end-to-end delivery of an integrated lodgement flow (Fact Find, Credit Guide, Privacy Consent, Credit Proposal, and lodgement via AOL and Simpology), reducing broker admin time by 90+ minutes per deal.
  • Partnered with an 8-person cross-functional team within a 40-person technology organisation (engineering, design, and customer success) to align discovery and delivery with strategic objectives, contributing to 100% user growth during tenure.
  • Conducted ongoing user research and usability testing, achieving high NPS and validating features before release.
  • Championed Agile practices, acting as Scrum facilitator to drive iterative delivery and continuous improvement.
Key Projects:
  • Integrated Lodgement Flow: Delivered end-to-end solution combining Fact Find, Credit Guide, Privacy Consent, Credit Proposal, and lodgement via AOL and Simpology, reducing broker admin time by 90+ minutes per deal and significantly improving user satisfaction.
  • Legacy System Integration: Enabled seamless integration between legacy systems and BrokerEngine, allowing Equifax credit reports to be generated directly within the platform. Saved brokers approximately 10 minutes per deal and increased user satisfaction.
Scrum Master/Operations Manager
BrokerEngine 2017 – 2023
  • Acted as Scrum Master for the BrokerEngine development team, facilitating agile ceremonies and ensuring delivery aligned with the founders' product vision.
  • Helped scale the platform from inception to ~2,000 paying users, championing agile best practices and fostering continuous improvement.
  • Established operational systems including automation pipelines, IT infrastructure, and support workflows to enable efficient growth.
  • Designed and implemented scalable systems for billing, customer support, CRM, and marketing automation, minimising operational overhead.
Operations Manager / Production Coordinator
Marketing Results 2013 – 2017
  • Progressed from Production Coordinator to Operations Manager, overseeing delivery processes for a portfolio of digital marketing clients.
  • Designed and implemented automation systems using Zapier, ActiveCampaign, and Infusionsoft to streamline lead capture, email marketing, and campaign workflows.
  • Built and maintained marketing automation funnels, facilitating targeted customer journeys based on behaviour and lifecycle stage.
  • Improved team coordination by introducing SOPs, documentation standards, and task management practices.