Experience
- Owned the product backlog for a platform serving ~4,000 mortgage brokers and loan processors, supporting ~25,000 end clients monthly.
- Led end-to-end delivery of an integrated lodgement flow (Fact Find, Credit Guide, Privacy Consent, Credit Proposal, AOL & Simpology) — cutting broker admin time by 90+ minutes per deal.
- Drove product strategy with an 8-person cross-functional team inside a 40-person tech org, contributing to 100% user growth during tenure.
- Ran continuous user research and usability testing; maintained high NPS scores and validated features before release.
- Facilitated Agile ceremonies as Scrum lead, improving sprint predictability and team throughput.
- Acted as Scrum Master for the core dev team — facilitating rituals, removing blockers, and keeping delivery aligned with the founders' vision.
- Scaled the platform from 0 to ~2,000 paying users, embedding agile best practices throughout the growth phase.
- Built operational infrastructure from scratch: billing, support, CRM, IT, and marketing automation pipelines.
- Designed scalable systems for customer success workflows, reducing overhead and enabling the team to stay focused on product.
- Progressed from Production Coordinator to Operations Manager, overseeing delivery for a portfolio of digital marketing clients.
- Built automation systems using Zapier, ActiveCampaign, and Infusionsoft — streamlining lead capture, nurture, and campaign workflows.
- Introduced SOPs, documentation standards, and task management practices that meaningfully improved team coordination.