12+
years in product & ops, 8+ in fintech
Starting in ops and delivery meant I understood the product from the inside before I ever wrote a ticket. When AFG acquired BrokerEngine, I moved with it — and kept shipping. The 90-minute time save came from understanding exactly where brokers lose time, not from a discovery sprint alone. Now expanding into API platform work: giving the broker network programmatic access to AFG's data and tools.
Experience
- Scaled the broker platform to 4,000+ active users and 25,000+ end clients monthly, owning the full product backlog and prioritisation.
- Led end-to-end delivery of an integrated lodgement flow (Fact Find, Credit Guide, Privacy Consent, Credit Proposal, AOL & Simpology) — drawing on 6 years of broker ops context to cut admin time by 90+ minutes per deal.
- Drove product strategy across an 8-person cross-functional team inside a 40-person tech org, doubling the active user base during tenure.
- Expanding scope to AFG's API platform — building public APIs (/applications, /contacts) to give the broker network programmatic access to AFG's data and tools.
- Ran delivery for the core dev team through the 0 → 2,000 user growth phase, establishing the cadence and practices that let a small team ship consistently as the product scaled.
- Built billing, support, CRM, and marketing automation from scratch — hands-on with the full operational stack that most PMs only read about in tickets.
- Designed scalable customer success workflows; the systems built here underpinned growth to 4,000+ users after transitioning to PM.
- Built ops and automation workflows across a digital marketing client portfolio — billing, CRM, campaign tooling.
Skills
Product
Discovery & research · Roadmapping · Jobs-to-be-done · Usability testing · A/B testing · Product analytics · Stakeholder management · OKRs & goal-setting · NPS & retention
Domain
Mortgage broking · Fintech / lending · Compliance flows · Regulatory tech
Tools
Jira · Figma · Miro · Dovetail · PostHog · Datadog · Confluence · SQL
Education
QUT
Bachelor of Business — Advertising & Integrated Marketing · Graduated 2013
2011 – 2013