Product Manager · Fintech

Scott
MacLeod

I build the fintech tools Australian brokers actually use — from compliance flows to client-facing platforms.

Queensland, Australia · contact@scottmacleod.co · LinkedIn ↗

I've taken a mortgage broking platform from zero to 4,000 brokers, cut compliance admin by 90+ minutes per deal, and doubled the user base in two years — as both operator and product owner. Twelve years in fintech means I understand the domain, the users, and how to ship.

Open to opportunities — building new products or platform work in fintech, lending, or SaaS

Experience
Product Owner, BrokerEngine
AFG 2023 – Present
  • Owned the product backlog for a platform serving ~4,000 mortgage brokers and loan processors, supporting ~25,000 end clients monthly.
  • Led end-to-end delivery of an integrated lodgement flow (Fact Find, Credit Guide, Privacy Consent, Credit Proposal, AOL & Simpology) — cutting broker admin time by 90+ minutes per deal.
  • Drove product strategy with an 8-person cross-functional team inside a 40-person tech org, contributing to 100% user growth during tenure.
  • Owned user research end-to-end: recruited and ran usability sessions, synthesised findings into prioritisation decisions, and maintained NPS tracking to validate features before release.
Scrum Master / Operations Manager
BrokerEngine 2017 – 2023
  • Acted as Scrum Master for the core dev team — facilitating rituals, removing blockers, and keeping delivery aligned with the founders' vision.
  • Led the growth phase from 0 to ~2,000 paying users, establishing agile delivery practices that kept the team shipping consistently as the product and team scaled.
  • Built operational infrastructure from scratch — billing, support, CRM, IT, and marketing automation — giving me end-to-end business visibility that now directly informs product prioritisation.
  • Designed scalable systems for customer success workflows, reducing overhead and enabling the team to stay focused on product.
Operations Manager / Production Coordinator
Marketing Results 2013 – 2017
  • Progressed from Production Coordinator to Operations Manager, overseeing delivery for a portfolio of digital marketing clients.
  • Built automation systems using Zapier, ActiveCampaign, and Infusionsoft — streamlining lead capture, nurture, and campaign workflows.
Skills
Product
Discovery & research Roadmapping Jobs-to-be-done Usability testing Stakeholder management NPS & retention analysis
Domain
Mortgage broking Fintech / lending Compliance flows Regulatory tech
Tools
Jira Figma Miro Dovetail PostHog Datadog Confluence SQL
Education
QUT
Bachelor of Business — Advertising & Integrated Marketing
2011 – 2013
Focus on consumer behaviour and communication strategy — directly applied to broker-facing product design.