I grew with BrokerEngine from early-stage startup to 4,000+ users — spending six years in ops and delivery before moving into the PM seat. That dual background means I understand the domain, the users, and how to ship. Most recently: 90+ minutes cut per deal, user base doubled in two years.
Experience
- Scaled a broker platform to 4,000+ active users and 25,000+ end clients monthly, owning the full product backlog and prioritisation.
- Led end-to-end delivery of an integrated lodgement flow (Fact Find, Credit Guide, Privacy Consent, Credit Proposal, AOL & Simpology) — cutting broker admin time by 90+ minutes per deal.
- Drove product strategy across an 8-person cross-functional team inside a 40-person tech org, doubling the active user base during tenure.
- Uniquely positioned: joined as an operator, ran the business on this platform for six years, then transitioned into the PM seat — bringing direct user empathy to every product decision.
- Ran delivery for the core dev team through the 0 → 2,000 user growth phase, establishing the cadence and practices that let a small team ship consistently as the product scaled.
- Built billing, support, CRM, and marketing automation from scratch — hands-on with the full operational stack that most PMs only read about in tickets.
- Designed scalable customer success workflows; the systems built here underpinned growth to 4,000+ users after transitioning to PM.
- Progressed from Production Coordinator to Operations Manager, overseeing delivery for a portfolio of digital marketing clients.
- Built automation systems using Zapier, ActiveCampaign, and Infusionsoft — streamlining lead capture, nurture, and campaign workflows.
Skills
Product Discovery & research · Roadmapping · Jobs-to-be-done · Usability testing · A/B testing · Product analytics · Stakeholder management · OKRs & goal-setting · NPS & retention
Domain Mortgage broking · Fintech / lending · Compliance flows · Regulatory tech
Tools Jira · Figma · Miro · Dovetail · PostHog · Datadog · Confluence · SQL
Education
QUT
Bachelor of Business — Advertising & Integrated Marketing
Grounded my approach to user research in behavioural theory — useful for interview design, synthesis, and knowing which signals to trust.
2011 – 2013
Let's talk.
If you're building something in fintech or B2B SaaS and need a PM who's shipped at scale, I'd love to hear about it.
contact@scottmacleod.co
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